IN THIS EPISODE

0:00 Intro

02:30 How was Erica’s first experience with the Global Leadership Summit?  

04:10 How she got to where she is today.  

07:50 What have we lost with today’s remote/virtual communication?  

12:55 How to brainstorm in a remote or hybrid format.  

15:15 What are some practical ways to manage putting information on a screen while still being able to see peoples’ faces?  

17:10 What are the best ways to connect with others?  

19:30 How to build connection between younger leaders and experienced leaders.  

26:15 What is “Connectional Intelligence”?  

27:45 How to practically show value to someone online.  

33:00 How do you protect against people running with an idea that was just meant as a offhand comment?  

35:45 Unwritten rules about communication formality.  

41:00 How to limit the number of “meetings after the meetings.”

42:10 What are some specific tips to build trust during a digital conversation?  

43:30 Two tips for someone who wants to improve immediately.  

46:40 Outro

LISTEN

Apple Podcasts | Spotify | YouTube

STANDOUTS AND TAKEAWAYS

• In this day and age, we are all immigrants in the world of digital body language.  

• Up to 70% of our communication is non-verbal: pacing, posture, gestures, tone, eye contact, etc. However up to 70% of our connection time is now virtual.  

• Today, we have a whole set of digital body language cues that we can use to foster connection, empathy and collaboration.  

• In person settings have never a predictor of the most productive, high-performing groups.  

• It’s not about physical proximity; it’s about affinity proximity.  

• Remote work allows good ideas to come from anywhere, not just from the people in the office.  

• Effective brainstorming should now include a-synchronous activities as well.  

• Leaders should make explicit what used to be implicit in face-to-face office situations: it should be normal for people to have their cameras on in remote meetings.  

• To choose which communication channel to use, consider issues of complexity, urgency and frequency.  

• Executive “presence” looks different now: it now includes the quality of the emails you write and clearly setting expectations on video calls.  

• When you are on camera, you should be thinking like the host of a television show who is trying to engage a studio audience.  

• The four laws of Connectional Intelligence are: 1) Value Visibly; 2) Communicate Carefully; 3) Collaborate Confidently and 4) Trust Totally.

‍