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If you’re looking for some best practices around communicating in today’s digital, virtual environments, this episode is for you. Today, we listen in on a conversation between David Ashcraft and digital body language expert Erica Dhawan. Together they explore how communication has changed, particularly over the past 5 years, and what leaders can do right now to communicate effectively with their teams to maximize collaboration and effectiveness.
IN THIS EPISODE
0:00 Intro
02:30 How was Erica’s first experience with the Global Leadership Summit?
04:10 How she got to where she is today.
07:50 What have we lost with today’s remote/virtual communication?
12:55 How to brainstorm in a remote or hybrid format.
15:15 What are some practical ways to manage putting information on a screen while still being able to see peoples’ faces?
17:10 What are the best ways to connect with others?
19:30 How to build connection between younger leaders and experienced leaders.
26:15 What is “Connectional Intelligence”?
27:45 How to practically show value to someone online.
33:00 How do you protect against people running with an idea that was just meant as a offhand comment?
35:45 Unwritten rules about communication formality.
41:00 How to limit the number of “meetings after the meetings.”
42:10 What are some specific tips to build trust during a digital conversation?
43:30 Two tips for someone who wants to improve immediately.
46:40 Outro
LISTEN
Apple Podcasts | Spotify | YouTube
STANDOUTS AND TAKEAWAYS
- In this day and age, we are all immigrants in the world of digital body language.
- Up to 70% of our communication is non-verbal: pacing, posture, gestures, tone, eye contact, etc. However up to 70% of our connection time is now virtual.
- Today, we have a whole set of digital body language cues that we can use to foster connection, empathy and collaboration.
- In person settings have never a predictor of the most productive, high-performing groups.
- It’s not about physical proximity; it’s about affinity proximity.
- Remote work allows good ideas to come from anywhere, not just from the people in the office.
- Effective brainstorming should now include a-synchronous activities as well.
- Leaders should make explicit what used to be implicit in face-to-face office situations: it should be normal for people to have their cameras on in remote meetings.
- To choose which communication channel to use, consider issues of complexity, urgency and frequency.
- Executive “presence” looks different now: it now includes the quality of the emails you write and clearly setting expectations on video calls.
- When you are on camera, you should be thinking like the host of a television show who is trying to engage a studio audience.
- The four laws of Connectional Intelligence are: 1) Value Visibly; 2) Communicate Carefully; 3) Collaborate Confidently and 4) Trust Totally.
Related
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Ep 187: Gabriel Salguero on Bridge-Building Leadership
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Ep 185: David Ashcraft on The Importance of Execution
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Leadership That Lasts
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