In this quarterly “Best Of” episode, Whitney Putnam and Eric Case revisit four conversations that create a practical pathway for helping people reach their potential: see them, know them, grow them, and release them. You’ll hear Lori Hermann describe what happens when leaders recognize potential before someone sees it in themselves; Thasunda Brown Duckett explain why knowing the whole person is connected to excellence; David Ashcraft challenge leaders to develop people beyond their own expertise; and Julio Garcia wrestle with what happens when someone you’ve invested in chooses an opportunity elsewhere. Together, these conversations challenge leaders to move beyond good intentions and ask a more practical question: What does the person you’re developing need from you next?

In this episode, Whitney Putnam talks with Global Leadership Network President and CEO David Ashcraft about a leader’s responsibility to create direction people can understand, remember and act on. David explains why leaders often need to repeat the vision more than they think, why collaboration and candor can sharpen direction, and how unclear communication from senior leaders can unintentionally send teams running in the wrong direction. He also shares a simple practice his teams use to distinguish between processing an idea and actually making a decision.

In this episode, TIAA President and CEO Thasunda Brown Duckett shares practical ways leaders can get closer to their people, uncover perspectives they might otherwise miss, and create a culture where honest feedback and high expectations can coexist. Thasunda explains why leaders need to “get proximate,” how she uses small-group conversations to hear directly from employees throughout the organization, and why asking for the “counter-narrative” can improve decision-making. She also explores how vulnerability creates permission for others to bring more of themselves to work, why job titles shouldn’t limit someone’s contribution, and how leaders can guide people through the uncertainty created by AI.