In this episode, TIAA President and CEO Thasunda Brown Duckett shares practical ways leaders can get closer to their people, uncover perspectives they might otherwise miss, and create a culture where honest feedback and high expectations can coexist. Thasunda explains why leaders need to “get proximate,” how she uses small-group conversations to hear directly from employees throughout the organization, and why asking for the “counter-narrative” can improve decision-making. She also explores how vulnerability creates permission for others to bring more of themselves to work, why job titles shouldn’t limit someone’s contribution, and how leaders can guide people through the uncertainty created by AI.

In this episode, David Ashcraft talks with Craig Groeschel, founder and senior pastor of Life.Church, about how leaders can respond when leadership does not go as planned. Craig reflects on failed ideas, organizational pivots, team conflict, and the ongoing discipline of letting go as leadership expands. He also shares how humility, preparation, prayerfulness, candor and trust have shaped the way he leads through uncertainty.

In this conversation with GLN President and CEO David Ashcraft, Jenni offers a practical definition of culture, along with clear ways to translate values into everyday behaviors and reinforce them through consistent rhythms.